Terms and Conditions

Please take a moment to read these terms and conditions including our policies (“Terms”) to understand how they apply to your use of our website and any products or services that you may order online.

If you have any questions regarding our website, the Terms, products or services, please contact us at 0860 347 243.

Dis-Chem DeliverD terms and conditions

For your convenience, download the Dis-Chem App and place your order to get your Dis-Chem favourites delivered to your door or workplace. For your convenience, DeliverD delivers 7 days a week.

For same-day delivery, place your orders before 4:30pm. Orders placed after 4:30pm will be delivered the next day.

Customer Care: A dedicated DeliverD customer support line is available to resolve all Dis-Chem DeliverD queries. Call us on: 0860 347 243.

Operating hours: Monday to Saturday 9am-4:30pm, Sunday and Public Holidays 9am-1pm. Please note that trading times may differ on some Public Holidays and there will be no trading on Christmas Day and New Year’s Day.

Deliveries take place within 10km of selected Dis-Chem stores for a nominal flat rate fee.

Shoppers can currently earn but cannot spend Benefit Rewards on DeliverD.

For chronic medication deliveries please order your medication using Pack My Meds: https://www.dischem.co.za/pack-my-meds or go to: https://www.dischem.co.za/my-services/dispensary for additional methods.

Please provide feedback of your experience, so that we can improve the service we offer: Email: [email protected] or https://www.dischem.co.za/contact-us

General terms and conditions

Website details
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is owned and operated by Dis-Chem Pharmacies Ltd (“Dis-Chem”), a company registered in the Republic of South Africa under company registration number 2005/009766/06, which has its head office at 23 Stag Road, Glen Austin Ext 3, Halfway House.

Terms and conditions apply
These terms and conditions (“Terms”) apply to your use of our website and shopping in Dis-Chem stores. By using our website or by shopping in our stores, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. You are not authorised to use our website or shop in our stores if you do not agree to be bound by these Terms.

Change in terms
We may periodically update or change the Terms without giving you prior notice. You should check them regularly, as your continued use of our website or by shopping in our stores, you accept to be bound by any updated or revised Terms.

Applicable law
The Dis-Chem website at www.dischem.co.za and Dis-Chem stores is This agreement is governed by the laws of the Republic of South Africa.

Important Notice

These Terms apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the "CPA").
These Terms contain provisions that appear in similar text and style to this clause and which:

May limit the risk or liability of Dis-Chem or a third party; and/or

May create risk or liability for the user; and/or

May compel the user to indemnify Dis-Chem or a third party; and/or

Serve as an acknowledgement, by the user, of a fact.

Your attention is drawn to these provisions because they are important and should be carefully noted.

Nothing in these Terms is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Dis-Chem in terms of the CPA.

Use of our website/ shopping in our stores
You are welcome to browse our stores or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content found in our stores or on our website, or the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other sites whatsoever, is strictly prohibited. If we identify you as a wholesaler (i.e bulk purchases) our usual business-to-business terms and conditions will apply to any orders placed by you, a copy of which will be available on request.
When shopping online, you can choose to register with us at any time or check out as a guest should you prefer. Please note that legislation requires registration and login for purchase of certain products. Please click on ‘Your Account’ to register. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these Terms.
You hereby indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your shopping in our stores or use of our website and/or its contents contrary to these Terms.
You grant us consent to use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorised use. We likewise reserve the right to request identification from you when shopping in our stores or returning products.

We reserve the right to ask you to leave our stores, suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not shopping or using our website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate, or incomplete.
Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Ownership of Products: All products supplied by Dis-Chem shall remain the exclusive property of Dis-Chem until full payment has been received. The customer acknowledges that ownership does not transfer until the invoice is settled in its entirety.

Release of Medical Results:

Dis-Chem retains the right to withhold the release of any medical results until full payment for services has been received.
. Upon receipt of full payment, Customer will promptly release the relevant medical results to the customer/patient.

Reservation of Rights: Dis-Chem reserves the right to take appropriate legal action to recover any outstanding payments and to enforce its ownership rights over products until full payment is received.

Black Friday Terms and Conditions:

The promotion is valid from 22 to 30 November 2023 only, while stocks last.
Not all offers available online can be found in-store, and conversely, not all in-store promotions are offered online.
Each purchase is limited to a maximum of 6 units of the same product offer.. Dis-Chem reserves the right to limit the quantity further if deemed necessary.
Delivery may be delayed due to high order volumes. We will seek to fulfill deliveries within 3-5 working days.
Dis-Chem reserves the right to remove products from a promotion at any time for valid reasons

Accuracy of content, prices, product descriptions and images

Accuracy

All reasonable steps are taken to ensure that the information in our stores, on our website, social media channels, and email marketing is accurate and up to date. We do not, however, warrant that the content or information displayed is always accurate, complete, and/or current (Errors and omissions excepted).
Dis-Chem reserves the right to limit the quantities of any item offered for sale in our stores or on the Dis-Chem Online Store.
Sale products may vary from photographs. Please note that as per South African pharmacy law requirements, images do not display for some dispensary products.
Offers may not be available at all stores including the Dis-Chem Online Store.
Any comments uploaded by our users, or any authorized experts invited as our guests, are their opinions alone and do not in any way represent our views, opinions, beliefs, or values.

Your comments

We value your comments, ideas, suggestions, and feedback ("contact us") via our website. We will not compensate you in any way whatsoever for your comments. Once received, your comments will become our property, and we will not be limited in any way in the use, commercial or otherwise, of any of your comments.
You warrant that your comments do not and will not violate the right(s) of any third party, including copyright, trademark, privacy, or any other personal or proprietary right. You agree not to disclose, submit, or offer any comments that are or contain any defamatory, unlawful, abusive, or obscene material. We disclaim any liability towards any third party regarding your comments, and you shall remain accountable towards any third party regarding any harm caused by your comments.

Intellectual Property
All rights, including copyright, trademark, and other intellectual property rights embodied in any logos, text, images, video, audio, or other material on this website are owned by or licensed to us. All data and information communicated to or from the website, including its database, also belongs solely to us or our licensors. You agree to sign all documents as we may reasonably require in order to assign any rights that you may acquire in the content of our website. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification, and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

Use of our logos, content and images
You are not permitted to use the content found in our stores or on our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

Advertising
Advertising and other promotional material of third parties may appear in our stores or on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

Dispensary

All dispensary products are dispensed according to the applicable South African pharmacy legislation. Please read the package insert to ensure that you are aware of any relevant product information. Should you have a question regarding a product, speak to your pharmacist in-store.
Please note that the Dis-Chem website is an ordering portal only, and all dispensing of pharmacy products is done in a registered pharmacy by appropriately qualified and registered dispensary staff, who may use their discretion regarding the dispensing of legislated products or the limitation thereof.
According to South African pharmacy law, dispensary products may not be returned for credit.

Online Registration
To register you will be required to provide certain information including personal details and your delivery address. When registering, you will be required to choose a user ID and a password. Please keep your password private. Dis-Chem accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your user ID and password each time you visit our online shopping site. To amend any registration particulars please click on "Your Account" and edit your details. All information provided to us when registering shall be strictly protected in accordance with the Protection of Personal Information Act 4 of 2013 ("POPI”).

Product sales and availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.
Dis-Chem will indicate the acceptance of your order by delivering Dis-Chem goods to you or allowing you to collect them from your nearest store, and only at that point will an agreement of sale between you and Dis-Chem come into effect. This is regardless of any communication from Dis-Chem stating that your order or payment has been confirmed. If required, Dis-Chem will indicate the rejection of your order by canceling it and, as soon as possible thereafter, fully crediting your account or refunding you for any amount already paid.
We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.
Dis-Chem reserves the right to limit the quantity of any item offered for sale online or in-store. If unforeseen stock shortages become known after an order has been placed, we reserve the right to amend your order to accord with available stock and credit/refund the applicable difference to you, which we will communicate with you.
You acknowledge that stock of all goods on offer is limited, and that pricing may change at any time without notice to you.
Should there be unavailability of stock in respect of an order that you have placed, Dis-Chem reserves the right to deliver to you such available stock and will fully credit/refund you for any unavailable stock as may be applicable in the circumstances.
Please note our Professional Hair Salon product range is available for online shopping and only in selected stores.

Dis-Chem website content errors
Dis-Chem regrets that no order will be processed if we identify a material error in the description of any of our goods or services or their prices on our website – if we identify such an error, we reserve the right to cancel your order (or the erroneous portion thereof) and credit/refund you in respect thereof. Packaging may vary from that shown on our website. Please note that as per South African pharmacy law, images do not display for some dispensary products.

Dis-Chem website pricing policy

At Dis-Chem, we are committed to offering our customers the most competitive prices. Therefore, prices shown on the Dis-Chem website are exclusive to the website and may vary from the prices set in your local Dis-Chem Store. Pricing is specifically subject to the availability of stock.
Prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.
A delivery fee will be charged for each order placed by you and will be shown on the online proof of purchase / till slip as a separate item.
To the extent of obvious pricing errors, we will take steps to correct the error in the displayed price and take reasonable steps in the circumstances to inform you of the error and the correct price.

Methods of payments

We will debit the total value of your online order against the payment method tendered by you during the check-out process. Payment will be effected on acceptance of your order and prior to delivery.
By placing orders on our website, you warrant that you are over the age of 18 (eighteen) and that you are authorised to make payment with the chosen payment method and that there are sufficient funds available to pay for the order.
Dis-Chem Online currently does not process Medical Aid claims. Please feel free to submit your claim to your scheme for reimbursement as per scheme rules.
In-store payments are either made by cash or credit card or use of store Benefit Rewards.

Dis-Chem Benefit Programme
You are responsible for entering your personal details correctly when registering a profile for online shopping on our website which will then enable us to successfully link your Benefit card to your profile. If you make a mistake when entering the required information, Dis-Chem unfortunately cannot reallocate the accrual of Benefit Rewards.

Confirmation of online orders

Orders placed online constitute your offer to purchase subject to these Terms and you agree to receive communications from us regarding orders placed online.
We will indicate the acceptance of your order by delivering the goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Dis-Chem come into effect (the “Sale”). This is regardless of any communication from Dis-Chem stating that your order or payment has been confirmed. Dis-Chem will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, crediting/refunding you for any amount already paid.

Delivery of online orders

Dis-Chem delivers online orders 7 days a week in main metropolitan areas between 08:00 and 18:00, and all other deliveries will occur Monday to Friday between 08:00 and 17:00.
Deliveries will usually occur within 3 working days in main metropolitan areas from when your order has been placed and paid for. Dis-Chem reserves the right to change these delivery lead times.

Please note that lead times for peak shopping periods (i.e., religious holidays, Black Friday, etc.) may be delayed, and we will seek to complete deliveries within 3-5 working days.
Dis-Chem’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of your order. Dis-Chem will not be responsible for any loss or unauthorized use of any product delivered to you.
On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered, any non-available items, the delivery fees, Value Added Tax, and the amount debited from your payment card.
You must ensure that you or your authorized representative is available to accept delivery of your order during delivery hours. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you to arrange for an alternate delivery time. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge.
Please arrange that you or your authorized representative is available to provide appropriate access at the delivery address.

Proof of identification for delivery

Once your order is confirmed, you will receive a tracking link indicating the status of delivery and a one-time pin needed to complete delivery.
You (or your representative) must provide the one-time pin associated with your order to our representative to complete your Dis-Chem delivery.
We reserve the right to ask for proof of identification at the point of delivery or when shopping in our stores.

Online shopping delivery personnel
We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub- contractors, agents, representatives and/or affiliates.

Peak Shopping Periods
Deals during peak shopping periods are limited according to stock levels per customer and Dis-Chem reserves the right to change delivery lead times for peak shopping periods.

Disclaimer

Your use of our website or shopping in our stores is entirely at your own risk, and you assume full responsibility for any risk or loss resulting from use of our website or reliance on any information on the website or from shopping in our stores.

Whilst Dis-Chem takes reasonable steps to ensure that the content in our stores or on our website is accurate and complete, Dis-Chem makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability, or functionality of the website or as to the accuracy, completeness, or reliability of any information in our stores or on our website.

Dis-Chem disclaims liability for any damage, loss, or expenses, whether direct, indirect, or consequential in nature, arising out of or in connection with you shopping in our stores or your access to or use of our website and/or any content therein unless otherwise provided by law.

Goods sold by us may, under certain specifically defined circumstances, be under warranty, the website itself and all information provided on the website and in our stores is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

Any views or statements made or expressed on the website are not necessarily the views of Dis-Chem, its directors, employees, and/or agents.

In addition to the disclaimers contained elsewhere in these Terms, Dis-Chem also makes no warranty or representation, whether express or implied, that the information or files available on the website are free of viruses, spyware, malware, trojans, destructive materials, or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardize, or otherwise impede in any manner the operation, stability, security functionality, or content of your computer system, computer network, hardware, or software in any way. You accept all risk associated with the existence of such viruses, destructive materials, or any other data or code which is able to corrupt, compromise, jeopardize, disrupt, disable, harm, or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or willful misconduct of Dis-Chem, its employees, agents, or authorized representatives. Dis-Chem thus disclaims all liability for any damage, loss, or liability of any nature whatsoever arising out of or in connection with shopping in our stores, your access to or use of our website.

Refunds and Returns Policy

Refunds & Returns

If you are for any reason dissatisfied with an item purchased from our stores or website, you may return it to any Dis-Chem store or through the applicable online channel for a full credit, refund, replacement or exchange, provided –
- you have the original tax invoice/till slip as proof of purchase;
- items are returned within 30 (thirty) days of purchase;
- the product has not expired;
- it is not damaged (including all packaging); and
- it is a returnable product (some items are by law, non-returnable for hygiene/health reasons).
Defective products may be returned prior to the lapse of 6 (six) months from the date of purchase.
Gift cards (physical or digital) purchased will not be refunded.
If you have not received your Online Digital Gift Card, please contact us within one month to re-issue. Please phone Customer Services on 0860 347 243 to find the store nearest you.
We do not guarantee that you will be automatically credited/refunded. The decision to credit/refund is solely at the discretion of the manager of the store where you return the product (or online manager), the original till slip has been handed in and they have inspected the condition of the item returned.

For online returns, we reserve the right to ask you for photographs and written submissions detailing the reasons for the return before we process the return, and we may withhold reasonable transport costs if required.

Please note: Dis-Chem will not accept any returns of any products of which the packaging has been removed, damaged, opened or tampered with, any products of a personal nature due to hygiene and sanitary considerations, any products due to pharmacy law requirements, or any medicines. Refunds are bank dependent and may take up to 10-14 working days to reflect.
We reserve the right to ask you for proof of identification when returning products.
Refund vouchers issued are valid for a period of 3 years from the date of issue.

Cancellations

If for any reason you would like to cancel an order, you may contact our Customer Services Centre on 0860 347 243. While any cancellation of orders will be accepted at our sole and absolute discretion and we provide no warranty that any cancellation of any order will be accepted, any cancellation which we do accept will only be accepted in the event that you notify us of your intention to cancel prior to dispatch of the order in question.
We reserve the right to debit your payment card for the delivery fees in respect of any cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the Terms.

See Placing a click & collect order, below.

My Credit/Store Credit

Any amount older than 3 years will be written off.
Any amount under R2.00 older than 6 months will be written off.

Placing a click & collect order

How to "Click & Collect"

When you have added your products to cart, proceed to the checkout to confirm your order where you will be offered the delivery or collection options available for the products you have chosen.
Choose the option ‘Click & Collect’ and a list of Dis-Chem stores will be shown to you.
Select the store that you would like to collect your order from and complete your purchase.
If any of the products in your cart is not available in your chosen store, this will display clearly in the checkout and you will be given the option to either collect from a store that has all your chosen products, opt for delivery, or remove the particular item from your cart.
Click & collect is available at all Dis-Chem branches.
Certain products on promotion for Black Friday may not be available for Click and Collect.

Tracking

After successfully placing an order and completing payment, we will email you with a confirmation of your order.
We will then prepare your order for collection and notify you by email.
Please note that your order will not be ready for collection until we have confirmed your order is ready to be collected.
Once that you have collected and checked your order, you will receive a thank you note and a kind request to give us feedback on our Facebook or Twitter page with the hashtag #Dischemclickcollect via email.
You will receive notifications when your order has been confirmed and is being processed and you will also receive delivery tracking link once your order has been dispatched and assigned to our delivery partner. Registered shoppers have the added benefit of being able to access the history of all of their orders and returns, immediate refunds of store credit, and also have the ability to earn loyalty benefits on checkout (which will not be available to guest shoppers).

Collecting your order

You may only collect your order from your chosen store once we have confirmed that your order is “ready for collection”.
Please proceed to the Customer Care counter in your chosen store and present your order number and valid proof of identification such as an ID/smart card, driver’s license or passport to collect your order.
Your authorised representative may collect your order on your behalf, provided they present your order number, and they can verify your name, surname, and ID number.
You must check your order before you leave the store and confirm at the Customer Care Counter that you are satisfied with your order.
Ordered Items will be held in store for a maximum of 8 days and thereafter your order will be cancelled, and a credit/refund will be processed back to your original payment method. Items can only be collected within store operating hours; these are located within our Store Locator.

Could there be a delay in your order?

Collection time may be delayed due to limitation of stock at your selected store.
You will be notified in the event of a delay.

Credit/Refunds

In the event of an applicable credit/refund, you will be reimbursed via the original payment method in-store, or your online Dis-Chem shopping account will be automatically credited with the amount due to you (as applicable). Online credit is visible on your profile and automatically applied first to the amount due on your next order. Should you wish to receive a refund back into your credit card you can click on the following link: https://www.dischem.co.za/amstorecredit/.
In-store Refunds may only be processed at a Dis-Chem Customer Care counter with your original receipt and the product/s intact or online as applicable. Please see our Refunds and Returns Policy for further details.
Depending on the payment method used, there might be a delay in seeing the monies in your account:
- Credit cards – (depending on your bank, refunds may take 10-14 days to reflect)
- Discovery Miles
- Dis-Chem Benefit Rewards

You want to return your purchase

We can do an immediate return when you come to collect your order.
Or you are welcome to come into any Dis-Chem Store within the specified period to do a return with your receipt.

Your feedback is important to us
We welcome all feedback on our Facebook or Twitter pages with the hashtag #Dischemclickcollect

Dis-Chem Benefit terms and conditions

A. DIS-CHEM BENEFIT PROGRAMME TERMS AND CONDITIONS:

The Dis-Chem Customer Loyalty Programme, known as the "Dis-Chem Benefit Programme," is operated by Dis-Chem.
The Dis-Chem Benefit Card ("Benefit Card") is issued by, and remains the property of, Dis-Chem who reserves the right to decline, issue and withdraw the Benefit Card or any Benefit or Partner rewards accrued at any time. Dis-Chem reserves the right to alter or amend the conditions of operation of the Benefit Card.
Member data and personal information is protected in terms of the relevant legislation.
Dis-Chem will not share your details with any other third-party service provider/organisation unless it is entirely necessary for the operation of the Dis-Chem Benefit programme and/or linked programmes. The Benefit Rewards programme tailors its offers to meet the customer's specific needs and in order to achieve this and to facilitate the earning of certain benefits, such as partner rewards and the accrual of Dis-Chem Benefit Rewards, via Dis-Chem's partners, your details may be passed to such partners. This information will be limited to only information required to facilitate an intended purpose. Please refer to our privacy policy here. This is also available on www.dischem.co.za for further information.
Once captured, your physical application will be safely and securely destroyed within 60 days.
Dis-Chem Benefit Rewards earned in South Africa may only be redeemed in South Africa in South African Rand. Dis-Chem Benefit Rewards earned in Namibia may only be redeemed in Namibia in Namibian Dollars. Dis-Chem Benefit Rewards earned in Botswana may only be redeemed in Botswana in Botswana Pula. All Benefit Rewards earned via online transactions on any website operated by Dis-Chem shall be deemed to have been earned in South Africa.
By joining the Dis-Chem Benefit programme a member has agreed to these terms and conditions, as amended or replaced by Dis-Chem from time to time.
Terms and conditions must be checked regularly and are available in store or online at here. and may also be requested telephonically through the Dis-Chem Customer Service Careline on 0860 347 243 or [email protected]
Any person who does not agree to be bound by the Dis-Chem Benefit Programme Terms and Conditions may not participate in the Dis-Chem Benefit Programme. Existing Dis-Chem Benefit Programme members who do not agree to be bound by the Dis-Chem Benefit Programme Terms and Conditions, including amendments thereto from time to time, must notify Dis-Chem of such refusal in writing or telephonically through the Dis-Chem Customer Service Careline 0860 347 243 or [email protected], in which event such member's participation in the Dis-Chem Benefit programme may be terminated and/or such person's Benefit Card cancelled.
Persons applying for a Benefit Rewards Card or redeeming any benefit accrued thereunder are required to provide a valid identity document issued in their country of origin as well as contact details. Dis-Chem's right to decline to register any person and/or redeem any benefit, on whatever ground, is expressly reserved.
A Benefit Card and the rewards accruing thereto are not transferable. Dis-Chem Benefit Programme rewards will accrue to the Dis-Chem Benefit Programme member only.
To earn Dis-Chem Benefit Programme rewards in store for a qualifying transaction the member's Benefit Card must be presented at the point of sale at the time of transaction.
To redeem Dis-Chem Benefit Programme rewards in store, the physical Benefit card must be presented at the point of sale. The virtual Benefit card available on the Dis-Chem App may be used to redeem rewards at selected stores only, contact the careline on 0860 347 243 to find your nearest store.
Dis-Chem Benefit Programme rewards or partner rewards cannot be exchanged for cash.
The value of rewards accumulated on the member's Benefit Card profile can be used for payment of purchases at participating Dis-Chem Stores. Items purchased through rewards redeemed may not be returned or replaced for cash. Rewards earned through unauthorized use of any Benefit Card will not be honoured.
Dis-Chem Benefit Rewards, which includes Dis-Chem Base earn, Dis-Chem Partner earn and rewards earned by any other means, are valid for 18 months from the date earned.
Dis-Chem reserves the right to close any Benefit programme account that has been inactive (no Dis-Chem rewards earned or redeemed) for a period of 24 months (twenty-four) consecutive months and the associated Dis-Chem Benefit Rewards will be rescinded.
In the event of any abuse or fraud being committed by any person in respect of the Benefit Card and/or conduct involving the abuse of rewards or rewards, Dis-Chem reserves the right to take appropriate action against the responsible person and all rewards accrued and unredeemed rewards and rewards issued may be forfeited and the Dis-Chem Benefit Programme Card revoked.
Only the registered Benefit Card holder swiping the card (or making online purchases using a valid online profile against which that person's Benefit Card is registered) at the time of the purchase transaction will be awarded rewards.
The Dis-Chem Partner card swiped at the POS during any particular transaction will earn the appropriate Partner rewards associated with the membership and cannot be changed retrospectively.
Dis-Chem reserves the right to make certain products and tender types exempt from the earning of rewards.
Bulk/discounted purchases will not be eligible to earn rewards.
Dis-Chem reserves the right to restrict the earn of Benefit Rewards on accounts.
No rewards, benefits and/or rewards will be earned or awarded in respect of any goods and/or services where the earning or awarding of such rewards, benefits and/or rewards are prohibited by any legislation in the Republic of South Africa and, where applicable other jurisdictions.
Items excluded from earning rewards include, but are not limited to:
- Baby formula and bottle-feeding accessories including teats, feeding cups with spouts, and straws, as prohibited by legislation;
- WiCode payments, gift card and loyalty card redemptions;
- Plastic bags;
- Prescription medication any item processed on script copy;
- Scheduled over the counter medications (OTC); and
Discovery HealthyCare members must swipe their Dis-Chem Benefit Card at the Dispensary & OTC counter in order to earn the applicable partner rewards when purchasing any items processed on a script copy.
Double rewards promotional days for 60 Plus and ForYouth members are available in store only. Online purchase will not accrue Double rewards.
Lost, stolen, or damaged cards should be reported to the Dis-Chem Customer Service Careline. Lost, stolen or damaged cards will be replaced at the in-store Customer Service Desk on presentation of positive identification. If the monetary value of Dis-Chem Benefit Card rewards, attached to the card, have been redeemed in store before the card is reported as lost or stolen, there can be no subsequent recovery of Dis-Chem Benefit Card rewards or value. Dis-Chem cannot be held liable for loss of Dis-Chem Benefit Programme rewards or monetary value thereof.
Dis-Chem's magazine publications "Better" and "Better Parent and Child" are available quarterly in store to all card holders at no cost, provided a Benefit Card is presented at point of sale.
Dis-Chem reserves the right to retract any awards through its loyalty partners or service providers or otherwise earned through the Dis-Chem Benefit Programme rewards.
In order to keep Benefit Card holders notified of their Benefit Rewards as well as other programme benefits, Dis-Chem will:
- Provide the current rewards balance excluding current sale, on the bottom of the till receipt;
- Process and store Dis-Chem Benefit Card holders' personal information on a central computer database;
- Send Benefit Card holder's information which may include statements of accrued Benefit Rewards;
- Make rewards balance available through online channels; and
- Send Benefit Card holder's electronic marketing material to inform members of special offers and products that may be of interest to them.
Dis-Chem Benefit Programme members have the right, in accordance with the relevant legislation, to:
- Obtain access to his/her personal information held by Dis-Chem;
- Request the correction, destruction or deletion of his/her personal information held by Dis Chem; and
- Object to the processing of his/her personal information. In the case of a Dis-Chem Benefit Programme member objecting the capture and processing of his/her personal information such person's Dis-Chem Benefit Membership will be terminated.

B. BENFIT REWARDS TRANSFER AND DONATION:

Benefit rewards donations can be processed Online and via the Dis-Chem App. Please contact Customer Care on [email protected] to facilitate a Benefit rewards transfers.
To register an account, you will be required to provide certain information including personal details and your delivery address. When registering, you will be required to choose a user ID and a password. Please keep your password private. Dis-Chem accepts no liability, whatsoever, for any damages suffered or losses incurred from the use or misuse of your password on the Dis-Chem website and/or App. You will be required to enter your user ID and password each time you visit our online shopping site. To amend any registration particulars please click on "My Account" and edit your details. All information provided to us when registering shall be strictly protected in accordance with the Protection of Personal Information Act 4 of 2013 ("POPI”).
Dis-Chem accepts no liability, whatsoever, for any damages suffered or losses incurred from the use or misuse of your password on the Dis-Chem website and/or App.

C. THIRD PARTY LOYALTY PARTNERS:

Dis-Chem and the Dis-Chem Benefit Programme have engaged with certain loyalty partners and service providers who participate in the Dis-Chem Benefit programme.
These third-party programmes must be activated according to each such third party’s process and are subject to such thirds party’s terms and conditions.
Registration for such third-party partners may require the Benefit Card holder to contact the third party directly to complete the registration and redeem Benefit Rewards.

D. DIS-CHEM BABY & ME™ PARENTING PROGRAMME TERMS AND CONDITIONS:

The Dis-Chem Parent & Baby programme known as the “Dis-Chem Baby & Me™ Parenting Programme”, is operated by Dis-Chem.
The Dis-Chem Baby & Me™ Parenting programme is open to parents who are expecting and those with children up to the age of 12 months.
To register for the Dis-Chem Baby & Me™ Parenting programme download the Dis-Chem App and register by selecting the Baby & Me™ Parenting programme tile to activate your Dis-Chem Baby & Me™ Parenting programme.
The following benefits will apply to members who register for the Dis-Chem Baby & Me™ Parenting programme via the Dis-Chem App:
- A personalised timeline packed with videos, articles and more guiding you through each stage of your pregnancy journey and baby’s development.
- A personal calendar allowing you to document necessary time-sensitive notes and any upcoming appointments.
- Direct clinic bookings to our network of specialised mom and baby clinics.
- User-friendly tracking tools, such as kick counts, blood pressure, vaccinations, breastfeeding and more.
- Monthly webinars with maternity experts, exclusive to app users.
- 24/7 access to expert resources.
- Personalised shopping lists helping you through every aspect of your journey.
- Exclusive vouchers and instant discounts on selected products.
- Free Baby Bag filled with baby essentials as per conditions below.
In order to qualify for a baby bag, proof of pregnancy or baby’s birth may be requested and the following documentation will be acceptable:
- A stamped letter from your Doctor, Clinic or healthcare provider
- A medical sonar, displaying the member’s name and due date;
- Your child’s birth certificate;
- Adoption/surrogacy papers;
- Alternatively book an appointment with the Dis-Chem Clinic Sister for a basic antenatal screening; and
- In the case of multiple births, please provide the supporting documentation to indicate the number of expected babies.
Members who are not expecting may not apply for the Dis-Chem Baby & Me™ Parenting programme on behalf of another member/person in order to receive a bag for said member/person.
The member registered for the Baby & MeTM Parenting programme must be an active Dis-Chem App user, shop at Dis-Chem Pharmacies or Dis-Chem Baby City stores, swipe theBenefit Card associated to the registered member’s profile and spend a minimum of R1000or more on qualifying baby products from their join date to the Dis Chem Parent & Babyprogramme, in order to qualify for the baby bag.
The Benefit card number associated to the profile of the member registered for the Baby &MeTM Parenting programme can be found under the “Benefit” option on the Dis-ChemMobile App.
Contents and value of the Baby Bag may vary from time to time.
We will notify you through our App to collect your bag.
If the expecting member is not able to collect the baby bag, a representative may be nominated to collect the bag on the member’s behalf, provided that the collecting person shall bring in the members Benefit Card and a copy of the expecting member’s identity document as well as the collecting person’s own positive identification.
Baby bags not collected within 6 (six) weeks of the expected due date will be forfeited by the member and may only be reissued at the discretion of Dis-Chem.
Only members whose child is less than 6 (six) months old will qualify to receive the baby bag.
Only 1 (one) baby bag per expected child of an expecting member, qualifying for a baby bag under these terms will be issued.

E. Prepaid Benefit Card Terms and Conditions:

The Benefit card number must be activated to be used as a gift card, via an email request sent to the Dis-Chem Careline, [email protected]
Once activated the Benefit card number can be presented at POS as a gift card number for funds to be allocated
By presenting the physical Benefit card and requesting the gift card tender, the funds can be redeemed.
The Benefit card loaded with a gift card value may only be used in-store and cannot be used online.
The Gift card value allocated to the Benefit card cannot be exchanged for cash nor will cash be given as change.
If the physical Benefit card is lost or stolen the Gift card value cannot be replaced. If the digital Benefit card is shared and the gift card value redeemed, the value cannot be replaced.
The gift card value allocated to the Benefit card is valid for three years from the date allocated.
A digital gift card or digital voucher cannot be used to purchase another digital gift card or a plastic Dis-Chem Gift card

extra by Dis-Chem

Get 20% off a basket of 2500+ products. Exclusive to Dis-Chem Health Medical Insurance and Gap Cover policyholders

What is extra by Dis-Chem?

extra by Dis-Chem is a rewards programme included in Value Added Services, which Dis-Chem Health policyholders may opt to include with their policies at an additional fee. The purpose of the rewards programme is to reward and make it possible for Dis-Chem Health policyholders to make healthy choices through a discount on a basket of healthy and essential products and services.
The extra reward constitutes a 20% upfront discount on a predetermined basket of healthy and essential products, purchased from Dis-Chem stores and Dis-Chem online only.

Who qualifies for extra by Dis-Chem?

Only Dis-Chem Health main policyholders, who have opted-in for the Value-Added services qualify for extra rewards. Only the main policyholder, by swiping their Dis-Chem Benefit card or logging in to their account on the Dis-Chem Online store has access to the extra discounts, on behalf of the policy and dependants. Further to this, the monthly limit on gross qualifying spend will apply to the policy, irrespective of the number of dependants on the policy.
The main policyholder should ensure that their policy (Dis-Chem Health Medical Insurance and Dis-Chem Health Gap Cover) is in good standing, as failure to comply will result in the extra rewards being de-activated or ultimately revoked.

What you pay

extra is a benefit included in the Value-Added Services which you opt to include with your policy at an additional fee.

Your extra rewards

extra rewards are an upfront discount offered on a basket of healthy and essential products at Dis-Chem stores and Dis-Chem online. extra rewards do not take the form of points accumulation, a tier structure or re-imbursement of discounts to the policyholder for qualifying products.
Dis-Chem Health main policyholders will still earn their Dis-Chem Benefit points, as per the loyalty programme structure.

How to activate extra rewards

Dis-Chem Health Medical Insurance and Gap Cover policyholders get access to lifestyle benefits, and extra by including Value-Added Services with their policy. If the policyholder is not yet a Dis-Chem Benefit programme member, the agent will offer to create a Dis-Chem Benefit profile for the policyholder.

How to claim your extra rewards

To claim the extra discount on the qualifying basket, the Dis-Chem Healthy policyholder must have opted-in for Value-Added Services with their policy. Value-Added Services include Lifestyle Benefits and the extra by Dis-Chem rewards programme. The main Dis-Chem Health policyholder must present their Dis-Chem Benefit card at the point of sale at the time of the transaction in-store or be logged into their Dis-Chem online profile. There is no specific card for the extra rewards programme.

Rules for the extra rewards

extra rewards are for the sole benefit of the Dis-Chem main policyholder and are not transferable. Dis-Chem reserves the right to request a valid identity document issued in their country of origin at the point of sale, to verify that the customer matches the Dis-Chem Benefit profile utilised for the purchase of extra qualifying products.
The Dis-Chem Health policyholder agrees that the intended use of the extra rewards programme is to be used in their personal capacity, and any abuse thereof will result in the termination of the policyholder’s extra rewards indefinitely.
Purchases deemed to be “abuse” of the extra reward programme are at the sole discretion of the Dis-Chem management and include but are not limited to the following:

Purchase of excessive amounts of specific qualifying products which are perceived to be for resale and not for personal use
Purchases made for a 3rd party
Excessive and unsubstantiated returns/exchanges/refunds

All products processed at the Dis-Chem Dispensary (Prescription and Over-the-Counter) or Clinic, whether it be cash, medical aid or medical insurance transactions, will not qualify for the extra rewards. According to the Medicines and Related Substances Act 101 (1965), any item processed through the Dispensary or Clinic is subject to the Single Exit Price (SEP) regulation. The SEP ensures that no person shall supply medicine or products according to a bonus system, rebate system or any other incentive scheme including sampling of medicines.

How much is the monthly spend limit on extra qualifying products?

The extra reward is limited to a maximum, per policy spend of R3000 per month on qualifying products and therefore a maximum of R600 in cumulative discounts per month. Monthly spend limits are re-set on the first day each calendar month.
Online orders are delivered from Monday to Friday, between 08h00 and 17h00 in a calendar month. Any online order placed on extra qualifying items are deducted from the monthly spend limit once the order has been checked out on their online profile.

How are extra rewards returns processed?

For extra product returns, the discounted price (price paid by the policyholder) will be applied for refunds or exchanges.
Returns shall be added back to the policyholder’s gross limit for the month in which the return takes place, regardless if the return occurs in the same month of purchase or in the succeeding months. This may result in selected customers temporarily having a greater than R3000 limit for a limited period. Dis-Chem existing returns policy will apply.
To view the Dis-Chem refunds policy, please visit www.dischem.co.za/returns-refunds.

An example on extra rewards limits and returns

Enzo activates her Dis-Chem Health Medical Insurance policy and lists her daughter Zanele as her dependant. Upon activation of the policy, Enzo is enrolled into the extra rewards programme and is allocated the following spend limit on the basket of qualifying products:

January 2022	Total Spend	Qualifying extra Product Spend	Amount Deducted/Added to extra Spend Limit	Remaining extra Spend Limit
Opening extra Spend Limit				3000
Purchase 1	(1000)	(500)	(500)	2500
Purchase 2	(2000)	(2000)	(2000)	500
Closing extra Spend Limit				500

February 2022	Total Spend	Qualifying extra Product Spend	Amount Deducted/Added to extra Spend Limit	Remaining extra Spend Limit
Opening extra Spend Limit				3000
Return*		500	500	3500
Purchase 1	(3000)	(1500)	(1500)	2000
Closing extra Spend Limit				2000

*Customer returns R500 of qualifying product. extra spend limit temporarily above R3000 limit

How do I identify qualifying extra products?

A full list of qualifying categories and brands will be available on the Dis-Chem and Dis-Chem Health websites. E&OE.
Look out for the extra rewards logo on shelf labels in-store and on the online store to identify qualifying extra products.

The extra products that qualify for rewards

Qualifying extra products are subject to supplier and ranging availability and may only be available at certain Dis-Chem stores. E&OE.
The extra qualifying products identified in the extra product section on the Dis-Chem website will always supersede what is stated on the in-store shelf labels and online logos.
Dis-Chem may, at any time, at its sole and absolute discretion, without any notice or reason whatsoever, remove, vary, supplement, amend or modify any one or more of the qualifying categories, brands or products applicable to the extra rewards programme basket.

extra product categories:

Product Category	Description
Baby	For all your baby’s personal care and hygiene needs
Health	A wide range of healthy foods, vitamins & supplements, and nutraceuticals to support the daily management of overall diet and health conditions
Home Care	A clean home/environment promotes overall health
Personal Care	For all your personal care and hygiene needs

All extra products within the basket are comprised of categories that support the health and wellbeing of the policyholder and their family in the context of healthy body, healthy mind, healthy home and healthy family. Categories deemed to reduce the health and wellbeing of the policyholder and their family have been excluded from the basket.
Products where regulation prohibits the price to be discounted in excess of 20% are not included in the extra basket. Examples include:

Product Category	Description
Bottle Feeding Accessories	Feeding cups, spouts, straws, teats
Complementary Baby Foods	Jars, pouches, cereals
Infant Formula	Cow’s milk formula, soy milk formula, growing up milk

How do extra rewards work when other discounts or promotions are in place?

Qualifying products on Bonus Buy promotion (1+1, 2+1, 3+1, etc.) and gift with purchases are excluded from the extra by Dis-Chem rewards programme. Any qualifying product loaded on a Bonus Buy promotion will not qualify for the extra discount, even if the policyholder purchases a single unit. The policyholder will receive the regular retail price.
Qualifying products loaded on Regular Price, Promotion Price, Normal Discount, and Instant Benefit will be eligible for the additional extra discount in accordance with Dis-Chem’s promotional mechanism policy and business rules.

Termination of the extra rewards

In the event of policy premium not being collected, for any reason, a policyholder’s access to the extra rewards will be de-activated. Upon successful resumption of premium collection, extra access will be automatically re-activated and the extra rewards programme re-instated within 24 hours. extra rewards will not be backdated to the main Dis-Chem Health policyholder.
A policyholder’s extra membership will be automatically terminated upon termination of the Dis-Chem Health policy.

Acceptance of extra terms and conditions

By activating a Dis-Chem Health Medical Insurance and Gap Cover policy, you agree to the limits, terms and conditions set out in this rewards guide.
Dis-Chem may, at any time, at its sole and absolute discretion, without any notice or reason whatsoever, remove, vary, supplement, amend or modify any one of the terms and conditions applicable to the extra by Dis-Chem rewards programme.
All terms and conditions specified in-store or via the online platform in the:
1. Dis-Chem Promotional Terms and Conditions,
2. Dis-Chem General Terms and Conditions,
3. Dis-Chem Accuracy of Website Content, Prices, Product Descriptions and Images,
4. Dis-Chem Online Shopping Terms and Conditions,
5. Dis-Chem Refunds & Return Policy,
6. Dis-Chem Placing a Click & Collect Order,
7. Dis-Chem Benefit Terms and Conditions,
8. Dis-Chem Promotional Terms and Conditions,
9. Dis-Chem App Terms and Conditions,
10. Dis-Chem Gift Card Terms & Conditions,
are applicable to the extra rewards programme.

Need help or additional information?

If you have any questions or need information about the extra by Dis-Chem rewards programme, please refer to the Dis-Chem or Dis-Chem Health websites https://www.dischem.co.za/ and https://www.dischemhealth.co.za/, email [email protected] or call 0861 029 892.

Baby City

Baby City products are available on the Dis-Chem website for purchase.

Orders will be for delivery only.

If you are for any reason dissatisfied with an item purchased from our website you may return it to any Baby-City store for store credit, a full credit/refund, replacement or exchange, provided you have the original tax invoice/till slip as proof of purchase, and items are returned within 6 (six) months of purchase, and further provided that the product has not expired within such time and is not damaged. We do not guarantee that you will be automatically credited/refunded. The decision to credit/refund is solely at the discretion of the manager of the store where you return the product (or online manager), the original till slip has been handed in and they have inspected the condition of the item returned.

For online returns, we reserve the right to ask you for proof of identification and photographs and written submissions detailing the reasons for the return before we process the return, and we may withhold reasonable transport costs if required.

Please note: Baby-City will not accept any returns of any products of which the packaging has been removed, opened or tampered with, any products of a personal nature due to hygiene and sanitary considerations or any dispensary products due to pharmacy law requirements. Refunds are bank dependent and may take up to 10-14 working days to reflect.

All online prices may be subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Promotional terms and conditions

Printed and Digital Catalogues:

Prices include VAT and are valid for cash, cheque or credit card. Errors and omissions excluded.
Promotional offers are only valid while stocks last and may not be available at all stores or online.
To receive any free gift in-store, please pay at the cosmetic counter.
Dis-Chem reserves the right to limit the quantity of any item offered for sale in store, online or on any printed or digital promotional catalogues.
Products may vary from photographs. Pictures are for illustration purposes only.
Some offers and pricing may not be available at all stores, including Dis-Chem Mutual Park, The Local Choice, Dis-Chem Botswana, Dis-Chem Namibia, and online.

*Take note: Not all offers available in our national broadsheets or promotions are available online.

Competition terms and conditions

Open Competitions:

Closed Competitions:

Dis-Chem App terms and conditions

The Dis-Chem App is operated and owned by Dis-Chem.
These specific terms and conditions relating to the use of the Dis-Chem App are to be read together with our general "Online Terms and Conditions" as well as our "Dis-Chem Benefit Programme terms and conditions," "Pharmacy Health Care Co-Ordination Services," and associated policies appearing on our website, all of which govern your usage of the Dis-Chem App.
By using the Dis-Chem App, you agree to be bound by these terms and conditions and the Terms available in-store or online at www.dischem.co.za and may also be requested telephonically through the Dis-Chem Customer Service Careline on 0860 347 243 or [email protected].
Dis-Chem reserves the right to update or amend these terms and conditions without giving prior notice to you. You should therefore check them regularly as your continued use of the Dis-Chem App means that you accept to be bound by any updated or revised terms.
Any person who does not agree to be bound by these terms and conditions may not make use of the Dis-Chem App and should not do so.
In the event of any abuse or fraud being committed by any person in respect of the Dis-Chem App, Dis-Chem reserves the right to take appropriate action against the responsible person including, but not limited to, denying such person further use of the Dis-Chem App as well as enforcing its rights in provisions of the "Online Terms and Conditions" and/or "Dis-Chem Benefit Programme Terms and Conditions".
While every effort is made to ensure the correctness of information provided on the Dis-Chem App, your use of the Dis-Chem App is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied, in relation to the correctness of information accessed on the Dis-Chem App. We do not warrant that the functions provided by the Dis-Chem App will be uninterrupted or error-free, or that the Dis-Chem App (or the server that makes it available) is free from viruses or other harmful components. To the extent permissible by law, we accept no liability for any direct, indirect, incidental, special, or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of the Dis-Chem App or the purchase of any of our products or services using it.

Dis-Chem reserves the right, without prior notice to you, to discontinue or change the services available on the Dis-Chem App without the incurrence of any liability whatsoever.
Use of the Dis-Chem App is free and does not oblige you to purchase anything.
Prior to using certain aspects of the Dis-Chem App, such as uploading scripts as well as placing your first purchase order, you will be required to undergo a registration process, which is also free of charge and does not obligate you to purchase anything.

As part of the registration process, you will be required to provide us with certain information, including your date of birth and identity number. This is, amongst other reasons, to verify that you are over the age of 18 years, which is a requirement for you to purchase products on the Dis-Chem App.
Notwithstanding the above, by submitting any product order, you warrant that you are over the age of 18 years.
In registering your Dis-Chem App profile, you will be required to create a password in order to access your account. Please keep this password safe and confidential as Dis-Chem cannot be held liable for any loss or damage howsoever arising from the unauthorized use of your account.
It is your responsibility to inform Dis-Chem of any changes to your personal information.
Mobile App notifications are enabled by selecting the "allow notifications" option in the settings of the mobile app. By enabling this function on your phone, you consent to receive both marketing and transactional notifications from Dis-Chem. To opt out of these messages, navigate to the mobile app settings and set the "allow notifications" option to off.
Dis-Chem Benefit Programme rewards may be transferred using the Dis-Chem App, provided that Dis-Chem Benefit Programme rewards may only be transferred by one registered Dis-Chem Benefit Programme member to another, or as a donation to the Dis-Chem Foundation.
Those persons who have registered a Dis-Chem App profile have the right, in accordance with the relevant legislation, to:
- Obtain access to their personal information held by Dis-Chem;
- Request the correction, destruction, or deletion of their personal information held by Dis-Chem;
- Object to the processing of their personal information.
In the case of a Dis-Chem Benefit Programme member objecting to the capture and processing of their personal information, such person shall forfeit the right to utilize the Dis-Chem App in order to make online purchases.
All online purchases made using the Dis-Chem App are subject to the same provisions relating to online purchases using our website as set out in our "Online Terms and Conditions," which are available online at www.dischem.co.za and may also be requested telephonically through the Dis-Chem Customer Service Careline on 0860 347 243 or [email protected].
The contents of the Dis-Chem App, including any material, information, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs, copyright, and all other forms of intellectual property displayed on and/or incorporated in the Dis-Chem App, are protected by law, including but not limited to copyright and trademark law.

Gift Card terms and conditions

Dis-Chem Plastic Gift Cards
1. Gift Cards have no value until paid for and activated at a Dis-Chem till point.
2. Plastic Gift cards may only be used in-store and cannot be used online.
3. If a gift card is lost or stolen, it cannot be replaced.
4. Present the gift card to the cashier at the time of purchase, and the available balance will be applied to your purchase.
5. A gift card cannot be exchanged for cash, nor will cash be given as change.
6. A gift card is valid for three years from the date of issue.
7. A gift card purchase is eligible to earn Dis-Chem Benefit Rewards, but no rewards will be awarded on the redemption of the gift card.
Dis-Chem Digital Gift Cards
1. Dis-Chem digital gift cards can be purchased in-store or online https://www.dischem.co.za/gift-cards.
2. Dis-Chem Benefit Rewards can be earned when purchasing a digital gift card, but no rewards will be earned when making payments with a digital gift card.
3. Please note that partial redemptions are possible, but the original digital voucher number will become invalid once redeemed, and a new digital voucher will be issued to the original mobile number or email address provided for the remaining value.
4. A digital gift card is valid for 3 years from the date of issue.
5. A digital gift card or digital voucher cannot be used to purchase another digital gift card or a plastic Dis-Chem gift card.
6. A Digital Gift card or Digital voucher cannot be used to purchase electricity or airtime.

3. Digital Vouchers

Digital Voucher redemption is subject to the terms of use as provided by the issuer.
Digital vouchers cannot be exchanged for cash, nor will cash be given as change.
Should the purchase value be lower than the voucher value, no change will be issued, nor can the remaining value be redeemed on another transaction, nor at another time. The voucher value must be redeemed in full as per the terms and conditions of the issuer.
Queries relating to a digital voucher should be addressed with the issuer directly.
Queries relating to Dis-Chem issued vouchers can be directed to the Dis-Chem Customer Careline at 0800 201 170.
Dis-Chem Benefit Rewards will not be awarded upon redemption of a digital voucher.
A Digital Gift card or Digital voucher cannot be used to purchase a Dis-Chem plastic Gift card.

4. Prepaid Benefit Card Terms and Conditions:

The Benefit card number must be activated to be used as a gift card, via an email request sent to the Dis-Chem Careline, [email protected]
Once activated the Benefit card number can be presented at POS as a gift card number for funds to be allocated
By presenting the physical Benefit card and requesting the gift card tender, the funds can be redeemed.
The Benefit card loaded with a gift card value may only be used in-store and cannot be used online.
The Gift card value allocated to the Benefit card cannot be exchanged for cash nor will cash be given as change.
If the physical Benefit card is lost or stolen the Gift card value cannot be replaced. If the digital Benefit card is shared and the gift card value redeemed, the value cannot be replaced.
The gift card value allocated to the Benefit card is valid for three years from the date allocated.
A digital gift card or digital voucher cannot be used to purchase another digital gift card or a plastic Dis-Chem Gift card

Pharmacy Health Care Co-ordination Services

Health Window

PHARMACY HEALTH CARE CO-ORDINATION SERVICES

Healthcare co-ordination services are intended to offer Dis-Chem customers:

Convenience in having medication parcels pre-prepared for collection / delivery;
Faster queues when collecting repeat medication at the Collections Counter;
Overcome obstacles to optimal therapy;
Disease management support for improved health outcomes;
Personalised product recommendations for improved health outcomes and/or general wellness.

What are Health Care Co-ordination Services?

Health Care Co-ordination services are offered to dispensary customers by Dis-Chem and their subsidiary Health Window. These services might include:

Services to increase convenience for monthly repeat / chronic script fills by pre-packing medicine before the customer’s arrival, so that it saves the customer time in the queue. As part of the process of pre-packing your medication, the dispensary may claim from your medical aid scheme, where applicable. Should you fail to collect your medication at your selected dispensary, the claim will be reversed within 7 – 14 working days.
Services to prompt customers when their last repeats are filled and that a new script from a doctor should be obtained to allow Dis-Chem to dispense the medication and not turn the customer away because of an expired script.
Disease management and care co-ordination services for continued therapy, improved health outcomes and support for customers.
Recommendation of products which may support or assist with the management of a health condition and/or relating to general wellness.
Delivery of relevant educational material.

Health Window may use automated decision making from time to time in conjunction with its standard processing operations to determine the relevancy and need for the above-listed services in accordance with the relevant legislation.
To offer you these value-added healthcare co-ordination and management services, your data will be provided to and processed by Health Window (a subsidiary). All data provided will be protected in accordance with relevant legislation.
In terms of Section 15 of the National Health Act, 61 of 2003, “a health worker or any health care provider that has access to the health records of a user may disclose such personal information to any other person, health care provider or health establishment as is necessary for any legitimate purpose within the ordinary course and scope of his or her duties where such access or disclosure is in the interests of the user.”
Healthcare Co-ordination services can advance wellness and improve health outcomes, legitimate purposes that are in the best interest of pharmacy customers.
Healthcare Co-ordination services are offered to customers by Health Window (or Health Window's successor in title, who will fulfill the same services on the same terms and conditions, adhering to the same privacy requirements) on behalf of Dis-Chem.
You consent to the Healthcare Co-ordination services offered by Dis-Chem and Health Window by signing the in-store script copy or by signing up online.

What data/information of mine is passed on by Dis-Chem and then stored and used by Health Window?

For Healthcare Co-ordination Services, the following data/information is sent from Dis-Chem to Health Window and/or may be requested from a third party and accessed by Health Window:

Your name, contact details, address, ID number;
All prescription(s) with the necessary details on all your medicines;
Transactional data relating to front shop and over-the-counter / self medication purchases;
All medical, clinical or claims information which may include:

Your medical aid details, inclusive of details about your chronic illness benefits and health plan;
Details about all your existing and newly diagnosed chronic conditions;
Biographical details;
Medical information that healthcare providers share with your medical aid scheme or with Health Window;
Historical and future medical test results, including radiology and pathology (if any), which may also include sensitive information about HIV/AIDS, sexually transmitted diseases or pregnancy and its termination.

Your information will be stored and used to render the described services until you opt out by visiting: https://www.dischem.co.za/marketingpermissions/manage/

What will Dis-Chem and Health Window do with my information?

Health Window will monitor your last dispense and at the right time engage with you telephonically or digitally in accordance with your preferred contact details to enquire if the pharmacy may pre-pack your medication for collection or delivery, so that it saves you time.

Health Window will monitor when your prescription expires to prompt you, telephonically or digitally in a timely manner in accordance with your preferred contact details, to visit the doctor to obtain a new prescription. (Without a new prescription, we will not be able to dispense your required medicines).

Health Window will process the information to offer Healthcare Co-Coordination services, which include disease management support and personalized product recommendations for improved health outcomes and general wellness, as described above. This may include additional assessments and personalized predictions relating to your potential medical and health-related risks, if any.

Health Window may from time-to-time conduct patient surveys to better understand drivers of poor adherence and patient outcomes. This will always be done on a voluntary basis, and should Health Window wish to collate all patients' answers, no identifiable personal information of any patient will be shared in such report(s).

Who can see my information?

Only staff of Health Window, Dis-Chem, or subcontracted service providers that work on the services will see your identifiable information. This information may be shared with your healthcare provider(s). They will never disclose your name or provide any information to any unauthorized person.

During the delivery of these services, we may from time to time employ third parties and/or their software to improve the services, which may include software development and data analytics services. All service providers are also bound by confidentiality agreements to protect and safeguard personal data.

Further use of your information

Health Window uses your information in a de-identified, collated manner to give reports to Dis-Chem and pharmaceutical companies, so that they can see, in totals, how many patients used the service, how many reminders were sent, and how the adherence rates (i.e. how those patients using the service) differ from those who do not use the service.

No identifiable personal information will be shared in these reports.

Do I have to participate?

You do not have to use this service, but in our experience receiving this support and health care co-ordination service helps patients ensure that they always have medicine to take. It is also convenient as it will save you time at Dis-Chem, will remind you before your prescription runs out, and make personalized product recommendations to support your health and wellness journey.

Retention

Your Personal information will be retained for the duration of this agreement/consent, or for as long as we may be required to retain it by applicable law.

Security

Dis-Chem and Health Window undertake to maintain reasonable technical and organizational measures to secure the confidentiality and integrity of your personal information and prevent its loss, damage, alteration, unauthorized destruction, and access.

Transfer of information outside South Africa

Other than data that is hosted on servers outside South Africa, we do not intend to transfer your information outside the borders of South Africa. In the event that we do, we will only do so on condition that the recipient is subject to a binding country law or binding corporate rules or a binding agreement that upholds the principles of reasonable and lawful processing of information similar to those required under POPI, including further transfer in terms thereof.

Update

Kindly inform us as soon as possible in the event that your personal information changes so that we may update it, in order for you to continue enjoying the services.

Can I withdraw my consent?

You may withdraw your consent at any time upon which all services will be discontinued, and your personal identifiable data removed from the database. You can do so by clicking here: https://www.dischem.co.za/pharmacy-consent-opt-out

Questions?

If you have any questions or concerns, please contact [email protected] or call us on 011 592 1804.

Prescription Services

Orders for Collection

Your Order will be ready in 2 hours. Kindly remember to bring your original prescription when collecting your order.

Orders for Delivery:

Your order will be delivered within 24 hours. Please hand in your original prescription to Dis-Chem to allow future delivery of repeat prescriptions.

Dis-Chem On Demand prescription delivery.

This service is only available in selected areas at a delivery fee of R35.
Your order will be available within 60 minutes of completion of payment.
Payment links will be valid for 60minutes. Should payment not be made within this time, the link will be made invalid, and the order will be sent out COD with the next scheduled delivery.

Submit a prescription service hours:

Weekdays: 08:00-16:00
Saturdays: 08:00-14:00
Sundays and Public holidays: Closed

Due to legislative requirements we unable to dispense any Schedule 6 medicines via this service.

2024 Dis-Chem Clinic R75 campaign T&Cs

1. Vouchers will only be issued to customers that complete assessments between 17/08/2024 & 31/10/2024.

2. Vouchers may only be redeemed prior to the expiry date stipulated on the SMS.

3. If a voucher is not received, customers need to log a query within 30 (thirty) days following the assessment. If a query is not logged within this time frame, the voucher will be forfeited.

4. All queries should be directed to: [email protected]

5. Vouchers will only be issued for Vitality Health Check assessments. Other health checks such as pap smears, Kids Vitality assessments or 65+ assessments will not qualify for a voucher.

6. Vouchers will be sent via SMS. Discovery Vitality and Dis-Chem Pharmacies will not be liable for vouchers that are not received/redeemed due to contact details that have not been updated.

7. Unless otherwise stated, this voucher cannot be used in conjunction with any other promotion, discount, or voucher.

8. A voucher not redeemed prior to the set expiry date may only be reissued at the discretion of Dis-Chem.

9. Vouchers cannot be exchanged for cash and/or transferred.

10. Should the purchase value be lower than the voucher value, no change will be issued, nor can the remaining value be redeemed on another transaction, nor at another time.

11. The voucher value must be redeemed in full as per the terms and conditions of the issuer.

12. Dis-Chem has the right to withdraw from/end/extend the campaign or campaign dates at any time with or without prior notice to customers.

13. Dis-Chem may take up to seven days working days to issue a voucher following the assessment.

14. Vouchers can be redeemable in store only. (Excluding on-line)

15. Access the Vitality Health Check benefit guide here. here

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Terms and Conditions

Dis-Chem DeliverD terms and conditions

General terms and conditions

Accuracy of content, prices, product descriptions and images

Refunds and Returns Policy

Placing a click & collect order

Dis-Chem Benefit terms and conditions

extra by Dis-Chem

Baby City

Promotional terms and conditions

Competition terms and conditions

Dis-Chem App terms and conditions

Gift Card terms and conditions

Pharmacy Health Care Co-ordination Services

Prescription Services

2024 Dis-Chem Clinic R75 campaign T&Cs

Sign In or Register an Account.

Benefits of having an Account

Benefits of having an Account

Terms and Conditions

Dis-Chem DeliverD terms and conditions

General terms and conditions

Accuracy of content, prices, product descriptions and images

Refunds and Returns Policy

Placing a click & collect order

Dis-Chem Benefit terms and conditions

extra by Dis-Chem

Baby City

Promotional terms and conditions

Competition terms and conditions

Dis-Chem App terms and conditions

Gift Card terms and conditions

Pharmacy Health Care Co-ordination Services

Prescription Services

2024 Dis-Chem Clinic R75 campaign T&Cs

Sign In or Register an Account.

Benefits of having an Account

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