1. How do I register for an online shopping account?
To register for an online shopping account go to www.dischem.co.za and click on "Hi guest/ Your account". Proceed to select "create an account" and fill in your personal details. Please note that your password should be at least 8 characters long.
2.How do I change my password?
To change your online shopping profile password, click on the 'your account' link. Click on account information and a new page will open where you can select change password, enter the new password and confirm it. Please note that your password should be at least 8 characters long. An example is Password111.
3. How do I link my Dis-Chem Benefit Card to my profile?
Kindly ensure that your personal details used to register for your online shopping profile matches the one linked to your Dis-Chem Benefit Card. Your Benefit rewards will automatically pull through and appear on your profile. Should you have any queries pertaining to your Dis-Chem Benefit Card, please contact our Careline on 0860 347 243 or via email on [email protected]
4. I have been clicking on the link to have my password reset, but I do not get a response?
You may have not registered your account on the new website which was launched on September 2018, hence the system does not send you a request confirmation. Please create a new online shopping profile.
5. Why am I not getting a Click & Collect option?
Not all products are available for collection in-store due to the nature of the product. You may have a product in your shopping basket that is for delivery only. Should you want to collect your order, the item which is only available through delivery will need to be removed from your shopping basket.
6. Why am I not getting a Delivery option?
There are select items which may not be delivered due to the nature of the product. Should the delivery option not appear, you may have one of these products in your basket. In order to have your order delivered, the product for collection only will need to be removed from your shopping basket.
7. A promotion states that I can buy one product and get another one free. How do I go about getting the free item?
You will need to add both products to your cart in order to qualify for the promotion.
8. How do I earn partner rewards?
Register with your applicable partner and we will link your Dis-Chem Benefit Card to your partner programme. Partner rewards will be earned on qualifying purchases every time you use your card in-store or online. For more information on the various partner benefits available to you, click on the partner links.
9. Why are certain products not featured online?
Not all products available in-store are listed on Dis-Chem’s online website. If there is a certain product you are looking to purchase, please supply us with the name of the product and our online store will check for you if it is out of stock or not listed for online. If it is not listed for online, we will investigate further and see if it can be featured on our website.
10. Can I place an order telephonically?
You will not be able to place your order telephonically. To make your online shopping experience easier we suggest you create a shopping profile. To do this, go to www.dischem.co.za and at the top of the home page click on Hi guest/ register. You will then need to complete a few steps and you will have your own online shopping profile.
11. Can I buy medication online using my medical aid?
Unfortunately, you are not able to pay for medication online using your medical aid card. That is an option only available in store.
12. I am unable to proceed past the shipping page. I get a “no quotes available” error?
You may have left promotional items in your cart that have since expired prior to checkout. Please remove and re-add these items to you cart and proceed to checkout.
13. The website does not allow me to proceed to checkout. I keep getting an “Invalid Delivery Method”?
You may have an item in your cart that is out of stock. Please provide us with an email address registered for your online profile and we gladly remove the item.
