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Terms Of Use
Ask our Expert

Dis-Chem accepts no responsibility for any medical events or outcomes related to use of the Dis-Chem Ask our Expert service.

Dis-Chem Ask our Expert is only available to residents of South Africa.

Ask our Expert is not intended to be used to:

  • Treat a medical emergency
  • Treat an acute medical condition
  • Provide a final diagnosis and initiate a treatment plan
  • Issue medication by prescription

Ask our Expert does provide secure and private exchange between a doctor and an Dis-Chem member so as to:

  • Provide advice, guidance, and direction regarding medical issues and conditions
  • Supplement the information provided during a face to face medical consultation
  • Provide members with up to date information on advances in the treatment of long-term medical problems

The information exchanged in Dis-Chem Ask our Expert is confidential and intended solely for the Dis-Chem member who submitted the question. It should not be considered as a definitive diagnosis or a recommendation to adopt any specific action or treatment. The advice is general and is not intended to be for any particular patient, but is merely intended as a guide. Before acting on any of the advice, the client should confirm that such action is applicable and suitable by referring to his or her own medical practitioner. Limitations of consultations without physical examination or investigations should be recognised.

Neither Dis-Chem nor any of its affiliates or employees assume any legal resposibility for any incorrect or misleading information contained within Ask our Expert.

Dis-Chem Site content

The contents of the Dis-Chem Site, such as text, graphics, images, information obtained from third parties and any other material contained on the Dis-Chem Site ("Content") are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider within your country with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Dis-Chem Site.

If you think you may have a medical emergency, call your doctor or emergency services immediately. Dis-Chem does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the Dis-Chem Site. Reliance on any information provided by Dis-Chem, Dis-Chem employees, others appearing on the Dis-Chem Site at the invitation of Dis-Chem, or other visitors to the Dis-Chem Site is solely at your own risk.

The Dis-Chem Site may contain health or medical related materials which you find sexually explicit or otherwise offensive. If you do not want to view material of this nature or may be offended by such materials, do not use the Dis-Chem Site.

Copyright and use of content

Dis-Chem authorizes you to view or download a single copy of the material on the Dis-Chem Site solely for your personal, noncommercial use if you include the following copyright notice: "Copyright © 2010, Dis-Chem. All rights reserved" and other copyright and proprietary rights notices which were contained in the Content. Any special rules for the use of certain software and other items provided on the Dis-Chem Site may be included elsewhere within the Dis-Chem Site and are incorporated into these Terms and Conditions by reference. The Content is protected by copyright under both South African and foreign laws. Title to the Content remains with Dis-Chem or its licensors. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Enquiries or application for permission to copy Content otherwise than is permitted by these Terms of Use should be directed to . Content and features are subject to change or termination without notice in the editorial discretion of Dis-Chem. All rights not expressly granted herein are reserved to Dis-Chem and its licensors. If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

Liability of Dis-Chem and its licensors

The use of the Dis-Chem Site and the Content is at your own risk. When using the Dis-Chem Site, information will be transmitted over a medium which, in many cases, is beyond the control and jurisdiction of Dis-Chem and its suppliers. Accordingly, Dis-Chem assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Dis-Chem Site. The Dis-Chem Site and the content are provided on an "as is" basis.

Dis-Chem, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for particular purpose. Specifically, Dis-Chem, its licensors, and its suppliers make no representations or warranties about the following:

  1. The accuracy, reliability, completeness, currentness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the Dis-Chem Site or Dis-Chem.
  2. The satisfaction of government regulations requiring disclosure of information on prescription drug products with regard to the Content contained on the Dis-Chem Site.

To the fullest extent permitted by law in no event shall Dis-Chem, its licensors, its suppliers, or any third parties mentioned on the Dis-Chem Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the Dis-Chem Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Dis-Chem is advised of the possibility of such damages.

To the fullest extent permitted by law Dis-Chem is not liable for any personal injury, including death, caused by your use or misuse of the Dis-Chem Site, Content, or chatrooms (as defined below).

To the fullest extent permitted by law any claims arising in connection with your use of the Dis-Chem Site, any Content, or the Public Areas must be brought within one (1) year of the date of the event giving rise to such action occurred.

To the fullest extent permitted by law remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions.

Use of Discussions

If you use a Discussion, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the discussions. Dis-Chem is not responsible for the consequences of any communications in the discussions. In cases where you feel threatened or believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a medical emergency, call your doctor or emergency services immediately. In consideration of being allowed to use the discussions, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  1. Using a discussion for any purpose in violation of local, state, national, or international laws
  2. Posting material that infringes on the intellectual property rights of others or on the privacy rights of others
  3. Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity
  4. Posting advertisements or solicitations of business
  5. After receiving a warning from Dis-Chem or its representative, continuing to disrupt the normal flow of dialogue, or posting comments that are not related to the topic being discussed (unless it is clear the discussion is free-form)
  6. Posting chain letters or pyramid schemes
  7. Impersonating another person
  8. Distributing viruses or other harmful computer code
  9. Harvesting or otherwise collecting information about others, including email addresses, without their consent
  10. Allowing any other person or entity to use your identification for posting or viewing comments
  11. Posting the same note more than once or "spamming" or
  12. Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Public Area or the Dis-Chem Site, or which, in the judgment of Dis-Chem, exposes Dis-Chem or any of its customers or suppliers to any liability or detriment of any type

At its complete discretion, Dis-Chem may, but is not obligated to, do any or all of the following:

  1. Record the dialogue in discussions.
  2. Investigate an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
  3. Remove communications which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms and Conditions.
  4. Terminate a user's access to any or all discussions and/or the Dis-Chem Site upon any breach of these Terms and Conditions.
  5. Monitor, edit, or disclose any communication in discussions.
  6. Edit or delete any communication(s) posted on the Dis-Chem Site, regardless of whether such communication(s) violate these standards.

Dis-Chem reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. Dis-Chem has no liability or responsibility to users of the Dis-Chem Site or any other person or entity for performance or nonperformance of the aforementioned activities.

Advertisements and Links to other Sites

Dis-Chem does not endorse the content on any third-party websites. To the fullest extent permitted by law, Dis-Chem is not responsible for the content of linked third-party sites, sites framed within the Dis-Chem Site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. Dis-Chem does not endorse any product advertised on the Dis-Chem Site.

Indemnity

You agree to defend, indemnify, and hold Dis-Chem, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

General

Dis-Chem is based in Johannesburg, South Africa. Dis-Chem makes no claims that the Content is appropriate or may be downloaded outside of South Africa. Access to the Content may not be legal by certain persons or in certain countries. If you access the Dis-Chem Site from outside South Africa, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms and Use for any reason whatsoever: Liability of Dis-Chem and its Licensors, User Submissions, and use of Discussions, Idemmenity, Jurisdiction, and Complete Agreement.

Jurisdiction

You expressly agree that exclusive jurisdiction for any dispute with Dis-Chem, or in any way relating to your use of the Dis-Chem Site, resides in the courts of South Africa and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of South Africa, in connection with any such dispute including any claim involving Dis-Chem or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers. These Terms and Conditions are governed by the internal substantive laws of South Africa, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Complete Agreement

Except as expressly provided in a particular "legal notice" on the Dis-Chem Site, these Terms and Conditions constitute the entire agreement between you and Dis-Chem with respect to the use of the Dis-Chem Site, and Content. Your use of the Dis-Chem Site is also subject to the Dis-Chem Privacy Policy.

Thank you for your cooperation. We hope you find the Dis-Chem Site helpful and convenient to use! Questions or comments regarding the Dis-Chem Site should be directed through our